QUESTIONS to the Government
regarding the BANKING OMBUDSMAN - posed by Austin Mitchell MP
are the terms of reference of the Ombudsman?
is the backlog of cases?
long does it take on average to determine a complaint?
percentage of complaints is resolved in favour of complainants?
is the average settlement awarded in favour of the complainant?
is the maximum sum which can be awarded in favour of a complainant?
are the resources available to the Ombudsman for each of the last five years
broken down separately as to
is the Ombudsmans office funded and by whom?
is it proposed to exclude the Banking Ombudsman from the Financial Services
and Markets Bill?
are High Street Banks and general lending institutions excluded from the
supervision of the Bill?